October 16, 2007
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When SalesForce launched a couple up years ago they came up with a cute marketing campaign called “Just say no to software”. At LongJump we have twist on that statement: Just Say “Know” to Software! A lot of business simply don’t know the true cost and benefit associated with the services that they use. Where are a couple of things to take a look at: |
- Know Your Cost: Cost is always important, especially for small businesses. Many solution promises to be a complete turnkey package, but usually this “one size fits them all” promise is a mirage – hence the need for customization or integration. This is where the real “hidden” cost comes in. Because LongJump is focused on enabling codeless customization, applications can be customized effortless by customers themselves. Key components of core application also come pre-integrated, eliminating additional integration cost.
- Know Your Service: A lot of online services come without support or provide minimalistic online support. Support is important and shouldn’t be overlooked. LongJump, on the other hand, is committed to providing world-class support to its business customers. We provide online customer and technical support via our support link and are committed to responding immediately to your support needs during business hours with a resolution (or explanation) of the issue within two business days!
- Know Your Upgrade Path: Before using any service, it is always a good idea to understand your “upgrade path” and upgrade options. There is always some level of “lock-in” associated with using any online service so be sure you understand how a service can grow with your business.
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[…] SaaS vendors forget the importance of having good support. I make this point in my post “Just Say ‘Know’ to Software” […]
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