Platform-as-a-Service (PaaS) by LongJump

LongJump comes with two key support and IT applications that can help your business address their support and IT needs and are worth taking a look at. These applications include:

• Support Case Manager
  The Support Case Manager provides a complete case management support solution through a built-In customer self-service portal. The Support Case Manager is an extremely robust application that allows you to not only track cases securely but also provides such advanced features like notification options, a customizable workflow as well as escalation policies. One of its “killer features” is the ability to integrate it directly into your website using a single line of HTML code!
• IT Asset Tracker
  Most IT departments maintain (or should maintain) important financial, service and location information on laptops, desktops, servers, mobile phones, and other equipment you may have in your company. Too often we here stories like the 1,100 laptops missing from the Commerce Department or other organizations which is a result of poor (or non-existent) inventory management! The IT Asset Tracker does a great job of help solve this problem by enabling to track assets by serial numbers, asset tags, expiring warranties, lease status, or a list of other factors. Additionally, it comes with the ability to generate financial reports based on asset allocation or department!