Platform-as-a-Service (PaaS) - LongJump Blog

When Terry Childs, a disgruntled network administrator, held the city of San Francisco hostage from getting into their computer systems, records such as officials’ emails, city payroll files, confidential law enforcement documents and jail inmates’ bookings were inaccessible by they city — virtually shutting down operations.

This makes yet another case for SaaS and Cloud Computing solutions. Many organizations are under the false belief that traditional, on-premise systems are safer and more reliable than leveraged enterprise software that is offered on-demand. In the case with Childs, his IT terrorism is still being assessed, but authorities say undoing his denial of access to other system administrators could cost millions of dollars. However, if San Francisco’s data were hosted, a simple call to the application provider (with proof of administrative creditials) could have restored access in minutes, as well as lock-out Childs from any future access. Hosted software providers are like an additional safety firewall for businesses.

Most SaaS providers like LongJump operate on fully-monitored, secured backends. Data is mirrored, backed up on a daily basis, and an entire operational workflow is engaged before critical changes are made. In addition, people with access to sensitive systems are screened and no one has “exclusive rights.” A third party SaaS provider can quickly correct these types of catastrophes (which thankfully are rare, but always possible) and save organizations like the City of San Francisco the cost and embarassment of a renegade IT terrorist.